The client support that you'll receive from your website hosting provider is very important, regardless if you have pre-sales questions and you are not a client yet, or you have a technical trouble with an existing account. Prompt and accurate info about a question or an issue can save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a real hosting supplier not from a reseller. When you buy a hosting account from a company that does not own its servers and it cannot access them immediately, it's almost certain that you'll wait for a day or two so as to have an answer to any kind of question, thus your web sites may stay offline for a long time. Alternatively, a company which offers various ways of communication and has a tech support team available any time can assist you right away and help you reduce or entirely avoid any downtime and possible losses.

24/7 Customer Support in Website Hosting

We acknowledge the significance of receiving assistance promptly, so our website hosting services feature 24/7 tech support plus several options for contact. In case you don't have an account yet, you can easily call us or take advantage of our live chat and talk to a live representative, so as to inquire about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up ordering a service which you cannot use effectively. If you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it requires further investigation. In contrast to the vast majority of providers out there today, we reply to all of the tickets within the hour, so you will not need to wait for an entire day. Our support services can be accessed day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you'll be able to reap the benefits of our 24/7 support services even on official holidays. All your sites will be available at all times and so will we. With various contact options, you'll be able to select the best method to contact us and inquire about our solutions in case you do not have an account yet, or ask for assistance in case you are already one of our customers. You'll be able to phone us, have a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with 1-hour response time guarantee, even though it rarely takes over 20 min to get assistance no matter the nature of the trouble. Using our customer and tech support services, we will be available for you when you need us, not a few days after that.

24/7 Customer Support in VPS

If you've got a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for any server-related issue or forvarious problems and / or questions with regard to the pre-installed software your server is equipped with. If you have not acquired your virtual private server plan yet, you will be able to learn more information about our solutions by giving us a telephone call or through our live chat service. For more tech problems, you'll be able to send an email or open a ticket through your billing Control Panel and you will receive assistance within less than 1 hour regardless of the time of the day, even on weekends and holidays. The actual response time usually does not exceed half an hour. If you need assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade that you can add to every single VPS package and our administrators will assist you with any set up or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Hosting

All dedicated server packages that we provide feature 24/7 support through several means of communication and with a 1-hour maximum response time guarantee. In case you want to learn more about the packages or you have any kind of billing or general questions, you can call one of the local numbers we have internationally or you can use our live chat support and speak with a live agent. For solely technical matters that require some help from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email message, as all of these channels are more appropriate to keep track of a particular matter. The response time for them rarely exceeds half an hour, which means that you can forget all about having to wait for a whole day so as to receive assistance. The support service is available for any server-related issues, as well as the pre-installed software. If you need help with third-party applications, you may consider ordering the Managed Services upgrade that we supply with all packages.