Many people who start using their 1st web hosting account, or change companies, typically have queries about how given operations are carried out or confront obstacles when setting up different things such as e-mails, website settings, and so on. That is why, many web hosting providers have prepared documentation with popular questions and issues in order to help their clients obtain info quickly and easily. Consequently, the help desk support team members can concentrate on real problems that certain customers may be encountering, because the solution for the smaller things will already be available on the World Wide Web and clients can handle them without having to touch base with the help desk staff. Having in-depth documentation is truly important, especially for new users with no past experience whatsoever, as the web hosting service involves a host of features and many people can become baffled about what action to take. A good knowledge base can both help you do the operations that you need and get to know how the hosting service functions in general.

Extensive Online Documentation in Website Hosting

If you have bought your very first website hosting plan from our company or have transferred your website over to us, you will grow used to our services and our in-house built Hepsia hosting Control Panel in no time due to the fact that we have compiled an exhaustive knowledge base where you can find all the info that you’ll ever need – both general info with regard to the web hosting service as a whole and more concrete info about the separate functions that you can make use of and the difficulties that you can chance upon. The articles are located in two places. The whole article collection can be accessed via the Control Panel’s Help section. You can access relevant articles about the different features in every Control Panel section too. You can learn how to do just about everything, from creating an .htaccess file to managing a mailing list, and all the articles feature thorough guidelines, so you won’t ever get disoriented on account of an ambiguous text. Certainly, in case you chance upon a more specific problem and you cannot find anything about it in our knowledge base, you can get in touch with our client support staff 24-7.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers include an extensive online article library where you can find any info that you may require about our web hosting services or about the Hepsia Control Panel that we are using. We have prepared it on the basis of the feedback that we’ve obtained from our customers over the years and, hence, our articles touch on particular problems that you may encounter and present the most efficient way to repair them, for example getting an HTTP 500 error message or not being able to send e-mails from your PC even though you have the correct outgoing mail server settings. The articles are available in each single section of the Control Panel and you can consult them at any given time. They can help you boost your knowledge not only about our platform, but also about the hosting realm as a whole, as they include step-by-step instructions and general info such as what file access permissions or cron jobs are.