A ticketing system is the most widespread means of correspondence that web hosting companies offer to their customers. It’s usually part of the billing account and is the best way to solve a problem that requires a certain amount of time to examine or that needs to be forwarded to an administrator. In this way, all replies given by either party will be kept in the same place in case someone else wants to work on the problem in question and the info in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which goes to say that you will have to log in and out of at least 2 accounts in order to accomplish a specific task or to reach the company’s help desk support staff. If you wish to manage a couple of domains and each one is hosted in a separate account, you will have to use even more accounts at the same time. Moreover, it could take a substantial amount of time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Website Hosting

Our website hosting services come with an integrated trouble ticket system, which is included in our custom-developed Hepsia hosting Control Panel. In stark contrast with other similar tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the very same location – invoices, web files, e-mails, tickets, etc., avoiding the need to go through different admin dashboards. In case you have any technical or pre-sales questions or any problems, you can submit a ticket with several clicks of the mouse without ever signing out of your Control Panel. In the meantime, you can select a category and our system will present you with a variety of informative articles, which will give you more info and which may help you solve any specific issue even before you actually post a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our semi-dedicated services, was designed with the idea that you should be able to manage everything related to your semi-dedicated account in one place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have an enquiry or come across a difficulty, you can contact our client care team members right away without needing to use another admin console. You can look through your files or check various account settings while you post a new ticket or read the reply to an older one. If you’ve got heaps of tickets and you would like to find a particular one, you can take advantage of the intelligent search option, which is available in the Help section. We will make sure you obtain a response in less than sixty minutes regardless of the nature of your inquiry or issue.