A live chat is among the methods of communication offered by some web hosting companies as a part of their support service. Depending on the company, the chat can be used for pre-sales, billing and/or technical assistance. This method of contact is quicker than a support ticket and it will make it less likely to misunderstand or misspell anything in comparison to a call with a representative. What's more, when the issue that you have requires some time to be reviewed and resolved, you can do something else meanwhile instead of just waiting, like you would have to do when you call. You can also use a live chat assistance service totally free as long as you have Internet access even if your website hosting supplier is based in another country and they do not have a local telephone number you can call.

Live Chat Support in Website Hosting

We supply a live chat support service for all website hosting services that we offer and we can assist you with almost everything in real time. If you don't have an account with our company yet, we're able to provide you with more information about the packages so as to help you to choose the most appropriate package. If you are an existing client, we are able to assist you with any billing or general issue and also with multiple common tech matters, for instance an email address setup in a desktop e-mail client. If you can't phone us for whatever reason or you're in a country where we don't have a local telephone number, the live chat is the best option to contact us. Needless to say, some matters require longer time to examine and test, therefore you'll need to open a support ticket to our technicians, however, we are able to save your time and assist you with many troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as part of our services, so that whenever you have any kind of questions concerning our semi-dedicated services, you can speak with our customer care team at any time regardless of whether you have already purchased an account or not. Generally, the chat service is intended for pre-sales, billing and common questions and difficulties, still we will help you with various technical questions too. We will help you choose the optimal plan for your websites in case you do not have an account yet, we can reply all of the billing questions or concerns you have or we can assist you with installing your new e-mail address on your computer or smartphone - all the abovementioned will be done timely because our live chat service is available all day, every single day. Whenever you want assistance, you'll be able to talk to an agent and save a lot of time.