If you ever encounter a problem with your website and are unable to handle it on your own, ask the respective hosting provider’s tech support staff to help you bring the website back online. A fast solution would be the best scenario, but many hosting companies answer within twenty four hours or even more, especially if you’re dealing with a reseller. Even if your problem can be easily fixed, your website may not work satisfactorily or may not be reachable at all for a lengthy time interval, so you may lose prospective customers since it’s very unlikely that anyone would ever go back to a site that is out of order. Because of this, you ought to make certain not only that you can touch base with your web hosting provider, but also that they can reply and help you in a timely fashion. If an application update does not proceed smoothly or you delete something by mistake, for example, the website must be restored speedily in order to avoid long unavailability.

One-Hour Response Guarantee in Website Hosting

If you’re using one of our website hosting services and you’ve got a question or chance upon a predicament, you can get in touch with us 24/7/365 by opening a trouble ticket or by sending an e-mail and we guarantee that you’ll receive an answer within the hour. If the issue can be sorted out, we’ll do it before we get back to you, whilst if there is something that you have to do on your end, we’ll give you all the needed information – what settings to check, what workable solutions to try out, etc. Normally, you will get a response within only half an hour, which implies that waiting for hours or even for more than a day to get support is something impossible. Our sixty-minute response time guarantee is valid for any query that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we recognize precisely how crucial it is to receive timely help, we guarantee that you’ll never have to wait for more than one hour to obtain an answer to any trouble ticket that you open from your semi-dedicated server Control Panel. In reality, you’ll rarely have to wait around for more than twenty-thirty minutes and this applies to any query irrespective of what its nature is – billing, technical or general. What’s more, our client and tech support team will be at your service 365 days a year, which implies that even in case you post a ticket during public holidays, you will always obtain an instant response, which will include the answer to a question, the solution to a complication or the information required to solve an issue yourself – in case there is something that you have to do on your end. If you use our services, you’ll never have to waste an entire day hanging around awaiting an answer like you would with lots of other companies.