Although this isn't the mainaspect for you to identify a trustworthy website hosting supplier from a bad one or a reseller from a real provider, the option to call and talk to a live person is a sign that you are not working with a one-person firm and that you can get in touch with somebody when you need support. The phone support for hosting services may range from general to dedicated, therefore the issues which can be resolved with a call vary based on the supplier. In most cases, these issues are simpler and include billing or first level technical issues since more complex matters generally need a support ticket where both you and the administrators can follow the proceedings with a particular situation. Nevertheless, having the option to phone call your service provider can save you lots of time and efforts for the numerous tiny problems which will eventually show up when you manage your hosting account.

Phone Support in Website Hosting

In case you decide to acquire one of our website hosting services, you'll be able to get hold of our customer support team via phone for 14 hours every day. We can help you select the perfect package for your web sites since we are aware that it is better to discuss these matters with a live person. If you already have an account, we are able to help you with all your sales/billing questions and / or general matters, even with some tech troubles that do not require a lot of time or escalation to an administrator because it'll be more convenient to open a ticket for time-consuming issues in order to have the entire correspondence in one place. We now have phone numbers in the US, Great Britain and Australia, so you are able to call the one you prefer and speak with our agents.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there is always somebody to assist you when you have any questions about the semi-dedicated server plans that we supply. Whether you need to learn more about the packages, you have a billing issue or some general issue, you can call us. Although some more complex problems may need a support ticket so as to give some time to our technical support crew to analyze, we are able to assist you with lots of technical questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the USA, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you are in a different country, we have a global number where you are able to reach us.