Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Hosting Control Panel you will find a detailed Help Center section featuring a ton of educational articles and frequently asked questions. They are answered by our support team of professional techs. Just fill in your question and our clever system will return the most suitable answer.

  • Top quality support service

  • Educational Video Clips

  • For those of you who’d like to discover how to sort out a typically encountered problem by watching a how–to video clip, we’ve added a collection of video tutorials to our Hosting Control Panel. All the how–to video clips are very short and easy to grasp. They offer you visual presentations of various site management techniques.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24/7 customer service and a one–hour support ticket response time guarantee. Our trained customer service technicians will be at your disposal 24 hours a day to attend to your inquiries and to solve any problem that you could have. Simply send a tech support ticket from the Help section and we will respond to you immediately.