1 hour ticket response
Fast assistance is our highest task and that’s why we’ve got a team of expert customer service technicians who are prepared to offer a swift response to any question that you might have. Simply send your tech support ticket from the Hosting Control Panel and we’ll reply within 1 hour at the latest. Actually, we strive hard and aim for a 20–minute trouble ticket response time.
A Premium–Quality Help Desk Service
Our client support team members possess extensive experience in the website hosting services industry and are accomplished enough to find a fast answer to your problem. If, however, the matter at hand is not within the competence of a support engineer, the technical support ticket will be sent to a developer or sysadmin for further assistance.
An Easy–to–Navigate Help Center Section
Built into the Hosting Control Panel is an intuitive Help Center section, which features various sources of information. You can search through a routinely updated knowledgebase offering web hosting account administration articles and website administration articles, check the step–by–step video tutorials or have a gaze at our F.A.Q. section.
